Privacy Policy

Thalirila – Fresh to Feast

At Thalirila, we value your privacy and are fully committed to safeguarding your personal information. We handle all data responsibly, securely and in compliance with applicable data protection laws.

This Privacy Policy explains how your information is collected, used, stored and protected whenever you use our website or place an order with us.

1. Information We Collect

We may collect the following information:

• Full name
• Billing and delivery address
• Contact number
• Email address
• Payment and transaction details
• Purchase and order history
• Device and browser information
• IP address
• Website interaction and browsing activity

We only collect information necessary to process your orders, improve our services and provide the best possible shopping experience.

2. How We Use Your Information

• Process and deliver your orders
• Manage payments and transactions
• Provide customer support
• Send order confirmations and updates
• Improve website performance
• Prevent fraud and unauthorised activity
• Maintain customer accounts and order history
• Send promotions and offers (only with your consent)

We never sell, rent or trade your personal information to third parties.

3. Payment Protection

All payments are processed through secure and trusted payment gateways.

Thalirila does not store complete payment card information on its servers.

Industry-standard security measures are implemented to protect your information against unauthorised access or misuse.

4. Cookies & Tracking

Cookies help us to:

• Remember user preferences
• Improve website performance
• Analyse website traffic
• Personalise content and offers
• Enhance your shopping experience

You may disable cookies through your browser settings; however, certain website features may not function correctly.

5. Third-Party Services

We may share limited information with trusted service providers including:

• Delivery and logistics partners
• Payment processors
• Website hosting providers
• IT maintenance providers
• Analytics and marketing platforms

These providers may only use your information to perform services on our behalf and must comply with strict confidentiality requirements.

6. Marketing Communications

If you choose to subscribe, we may send information regarding:

• Special promotions
• Discounts
• New arrivals
• Seasonal offers
• Important announcements

You may unsubscribe from marketing communications at any time.

7. Data Retention

Your information is retained only as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Improve our services

When information is no longer required, it is securely deleted or anonymised.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict certain processing activities
• Withdraw marketing consent

Please contact our Customer Support Team if you wish to exercise any of these rights.

9. Policy Updates

This Privacy Policy may be updated periodically. Any revisions will be published on this page and become effective immediately upon publication.

10. Contact Information

Thalirila – Fresh to Feast
United Kingdom

Email: info@thalirila.com

Website: www.thalirila.com

You may also contact us through the Contact Us page available on our website.